Need to reach us?
Below are the simplest ways to contact HUG — plus a short step-by-step so we can help faster.
Contact Methods
Email
Phone
Support
Hours
Mon–Fri · 9:00 – 17:00 (your local timezone)
How to contact — quick steps
- Pick a method: Email for order/support tasks, phone for urgent matters.
- Include essentials: Order number (if applicable), your full name, and a brief description of the issue or request.
- Attach photos: For returns / damage claims add clear photos of the item and labels.
- Expect a reply: We’ll reply within 24–72 hours during business days. If it's urgent, call us.
- Follow up: If you don't hear back in 72 hours, please resend with "FOLLOW-UP" in the subject line.
Want a faster response for returns or exchanges? Use support@hugbrand.com and include photos + order number.